Terms and Conditions
Please read our Terms and Conditions carefully. Your access to and use of our Services is conditional on your acceptance and compliance with these terms. These terms apply to any who access or use our Services.
By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of the Terms then you may not access our Service.
To provide professional teaching of dance to the paying customer or their nominated student (e.g. if they are paying for a child).
After new pupils’ free trial, they can sign up to our Services and will not be bound by the Notice Period for the first month, so if you stop classes within the first month after your free trial, no further payment will be required.
In the unlikely event that classes need to be cancelled by us at short notice, alternative catch-up classes will be offered on two alternative dates.
1: Payment will be a monthly amount determined by us for 36 classes signed up for per year, divided into 12 equal payments. The first payment will total TWO months payment, to include a deposit of one month’s fees, refundable when the required notice of leaving is given.
2. Customers (whether students or parents), must complete in full, our Contact Form, and sign-up to have payments taken by us through third-party services, e.g. Go Cardless.
3. Payment will be taken on 1st of each month
4. One month’s notice in writing (preferably email), must be given of leaving a class. This must be before the 1st of the preceding month. e.g. If the last class taken is on March 15th, notice must be given before February 1st.
5. If the notice-period is complied with, the month’s deposit will be returned in full, less fees for classes taken during the notice period, once adjustments have been taken into account. (See ‘6’ below).
6. As monthly payments are equal over the year, if you leave at a different time of year from your start date, you may not have had all the classes you have paid for, or may not have paid for all the classes you have had (e.g., if you begin payment in September and give notice that you are leaving at the end of June; there are no classes during Summer holidays, so you’ve received your year’s classes for less than other pupils). In such cases, adjustments will be made, meaning that you agree to pay any outstanding fees for classes up to the end of your notice period, and we agree to refund outstanding amounts if the correct notice period has been given.
7. The amount taken may change as a result of price increases and we have informed you first.
8. The amount taken may change as a result of your joining additional classes and we have first informed you of the cost.
9. Refunds are not available as a result of non-attendance of classes, though if possible, the teacher may suggest other classes that can be attended instead, to make up for the missing attendances.
10. If you choose additional classes, your monthly payment may change, and we will always inform you of this.
Uniform and Punctuality
11. We want children to have a professional attitude to learning, so you agree to purchase, within a reasonable time-frame, and ensure your child wears the correct uniform for each class attended.
12. Children will not be admitted to classes unless wearing their hair in the correct style for that particular class (i.e. a bun for Ballet Grade 2 and above and tied back off the neck for all other classes).
13. Correct footwear for each class must be worn at all times (i.e. the correct, well-fitting ballet shoes for ballet classes, and bare feet for Modern). Bare feet may be worn for Ballet with the teachers’ permission if shoes are not available immediately.
14. Ribbons must be sewn on Ballet shoes for ballet classes above Primary, and children shouldbe taught how to tie their ribbons and tuck the ends in
15. It is your responsibility, or the pupil’s, to ensure they are ready for their class; the teacher will not search the premises for students.
16. Children should apologise if late and may not be admitted to the class if it would bedetrimental to their well-being e.g. if they have missed warming-up and preparatory movements and are coming into the class for elevated movements
17. It is important both for your outcome and ours, that children attend classes every week, and we appreciate a text or email to explain if there are exceptional reasons they have to miss their lessons as it also affects learning for the rest of the class and rest of the term when group learning is disrupted.
We enter students (when ready) for ISTD Graded and Vocational Graded exams Grades 1-3 classified as NQF Level One equivalent by Ofqual and Grades 4&5 as NQF Level 2 (equivalent to a GCSE Grade A*-C)., Grade 6 NQF Level 3 (equivalent to A Level). Passes at Grade 6 and Vocational Graded Exams (Intermediate, Advanced 1 and Advanced 2) can be converted to UCAS points when applying for University entrance.
18. Children will be entered for exams when deemed ready by the teacher - we want children to move on, so they won’t be held back if ready
19. All exam fees must be paid before the closing date to enter examinations.
20. When entering exams it is very important to attend all classes as students cannot maintain their standard once ready without continual training. Lack of attendance may result in withdrawal of the candidate with no refund of exam fees.
21. Extra classes are usually necessary when entering these examinations. By entering, you agree to attend and pay for such extra classes as the teacher deems necessary to prepare for the exam. We will never use exams as an excuse to charge you for classes not needed.
22. Customers (paying students and parents of children paying for their classes) will be responsible for any costumes borrowed or hired from us and will be charged their value ifnot returned in good condition, or treated inapropriately (e.g. washed when not washable).
Consent for Group Photos/Videos
24. You undertake to keep us informed of any changes in medical conditions and care we need to be aware of e.g. asthma (does the student have an inhaler, any extra steps to take in case of an attack in addition to contacting parents, calling for medical assistance)
25. You consent to us giving emergency first aid if deemed necessary
We are committed to protecting your privacy and maintaining the security of any personal information you provide us with. This statement outlines how we ensure this and how we comply with legislation on data protection.
1: Information we collect
We may collect personal information from you in order to fulfil your service requests. This includes email addresses, personal name, postal address, and contact numbers. Any personal information used is for the operation and fulfilment of a service requested by you.
Under the Data Protection Act 1998 and the General Data Protection Regulations 2018, you have the right to review any personal information provided to us at any time. This includes reviewing for correctness, requesting correction of errors, that information cannot be used to contact you, that information be deleted from our records, and to opt-out of communication.
We do not store credit card details, nor do we sell, rent or share customer details with any third party for commercial reasons.
2: Keeping your information secure
Our servers are protected using HTTPS and SSL technology. Any data provided by you to us will be as secure as it can be. We are fully aware of our responsibilities regarding data under the Data Protection Act 1998 and the General Data Protection Regulation 2018.
If we ask an external organisation to provide a service for us we will always ensure that they have appropriate security measures in place.
3.1: What are cookies?
Cookies could be either ‘persistent’ or ‘session’ cookies. A persistent cookie will be stored by a browser and remain valid until its set expiration date and can be deleted by the user prior to expiry. A session cookie expires at the end of the user session on a website once the browser has been closed.
3.2: What we use for cookies
To provide a more interactive and personal user experience
For statistical purposes
To show adverts that you may be interested in and control the number of times you see them
It is important to note that disabling cookies may have a negative impact on how a site runs.
3.3: Cookies used by service providers
3.4: Cookie Disabling
4: Social Media Profiles
We may use official profiles on social media channels. We advise our users to verify the legitimacy of any profile pertaining to be our company before interacting with them. Our social media profiles will never ask for user passwords or personal details.
5: External Web Links
6: Spam Policy
We are strongly against spam. We only contact our customers when they have requested to receive communication or there is a need to update you on information about services you have requested from us.
7: Your Data
Our software product provides our clients the facility to store information on their own customers, it is important to understand our responsibility. Teacha Ltd will ensure the above is met for all of its own clients, however this does not extend responsibility our clients customers company data. Teacha Ltd will however provide the tools to assist their customers in meeting their own GDPR needs.
8: Other Privacy Notices
We retain personal information for the period necessary to fulfil the services requested unless a longer retention period is permitted or required by law.
This latest revision comes as a result of our ongoing efforts to be transparent and to comply fully with new data protection regulations.
All changes will be effective immediately.